Frequently asked questions

Get quick answers to the questions you have – whether it’s for the booking process, the menu, or something completely different.

Kogtvedvænget 3DK - 5700 Svendborg

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+45 62 21 25 25

Hotel facilities
Is there wireless internet access?

We offer free wireless internet access throughout Stella Maris. The network is called “Stella Maris” and requires no password.

Is there a gym in the hotel?

No – We do not offer a gym in the hotel, but do offer hiking and running trails 150 meter from the main entrance.

Are there ATMs at the hotel?

There are no ATMs at Stella Maris, but the reception is happy to help show you the way to the nearest bank.

Do you have a spa?

Svendborg Sound is located at the end of our grounds, and from the bathing bridge, you can enjoy a refreshing dip. In our Suites, you will also find a delightful jacuzzi.

Do you have accessible rooms?

We offer accessible rooms in our new building. The rooms are located either on the ground floor or on the 1st floor and are accessed without stairs. We have provided extra space around the bed and a bathroom without a bath.

You can read more about our facilities and what we have done to make your stay as effortless as possible by clicking here.

Is there air conditioning in the rooms?

We are happy to provide fans – ask at reception.

Is there a hair dryer in the room?

Yes! Then there is more space in the suitcase for your other things.

Is there an ironing board and iron in the room?

We are happy to provide an ironing board and iron – ask at reception.

Is there a possibility of an extra bed?

Extra beds are possible in most of our Superior Double Rooms and all our Deluxe Double Rooms – some of our Deluxe Doubles can even have two beds.

How big are your beds?

All our double beds measure 180 centimeters across, and our single beds measure 90 centimeters.

Do you have family rooms?

We can open the connecting door between two of our rooms and thus form one large room as needed. Contact reception to learn more about this option and check availability.

Do you have double rooms with the possibility of two separate beds?

Yes, in several of our Superior Double Rooms and Deluxe Double Rooms we can separate the beds so that you have two single beds. Contact reception to hear more about the possibilities.

What does it cost for a child to stay overnight?

It is free for children under 3 years old to stay in existing beds, while a cot can be rented for DKK 250 per child. night. Children between 3 and 12 years old can stay in the room either in an existing bed or on an extra bed. Please ask for a price.

Do you cater to allergies and special diets?

We take into account all types of allergies and requests for special diets. We even have a fixed vegetarian menu. Please inform the staff in advance if there are any other special considerations, we need to take in account with your restaurant visit.

Can children eat in the restaurant?

Of course! We always find a good solution so that your child can also get something to eat in the restaurant – no matter how picky they are. Please state any wishes for the child’s menu when booking.

Where can I find your food inspection reports?
How do I book a room?

You can book via our website or by contacting reception by email or by phone +45 62 21 25 25.

Is the reception staffed 24 hours a day?

The hotel is is naturally staffed at all daytime hours, but not staffed during the late night hours from the restaurant & bars closing, until the early morning hours.

When can I check in and out?

You can check in at Stella Maris from 3 pm onwards. The reception is staffed 24 hours a day and closes only a few days a year. You must check out of the room before 11 am.

Can I pay with cash at reception and in the restaurant?

Yes – both the reception and the restaurant accept cash. You can also pay via MobilePay or credit card.

Can you choose not to have breakfast?

Our breakfast is included in the overnight stay and cannot be deducted from the room rate – but it is of course up to you if you want to take advantage of the offer.

Smoking and pets
Where can I smoke?

Stella Maris is a 100% non-smoking hotel and therefore smoking is not allowed indoors. You can smoke outdoors.

Can you bring pets to the hotel?

It is possible to bring pets to some of our Superior Double Rooms for DKK 300 per pet, per night. Contact reception to hear more and check the availability of our pet-friendly rooms.

Location and parking
How far is it from the hotel to the train station?

Svendborg Station is 2.7 kilometers away. It takes about 40 minutes to walk from the station to the hotel. We are happy to help you order a taxi for you. There are also city buses from the station to the hotel approximately every half hour between 6 am and 6 pm on weekdays and between 7 am and 2 pm on weekends.

How far is it from the hotel to the city centre?

It is approximately 3 kilometers from the hotel to Svendborg city centre.

Is it possible to park at the hotel and what does it cost?

There is free parking in the hotel’s parking area.

Do you have charging stations in the hotel for electric cars?

We have four Clever charging stations at Stella Maris. If you already have a subscription with Clever, you just leave as you usually do. If you do not have a subscription, you can charge via the Clever app.

Cancellation policy
What is your cancellation policy?

You can see our entire cancellation policy in your order confirmation or call us if you need to change your reservation.

Use of logo
May I use your logo?

You may only use our logo by prior arrangement (contact us at